Grievance Redressal
If something went wrong with the SkyloFin app or website, tell us. Every complaint reaches our Grievance Officer.
Last Updated: 12 October 2026
SkyloFin is a fintech brand owned and operated by Skylo Digital. Skylo Digital handles every complaint about SkyloFin.
1. Grievance Officer
- Name: Akash Wagh, Founder and Grievance Officer
- Company: Skylo Digital (Proprietorship), MSME Udyam: UDYAM-MH-23-0433200
- Email: support@skylofin.com
- Address: Nashik, Maharashtra, India - 422003
2. How to raise a complaint
Email the Grievance Officer with "Grievance" in the subject. Please include:
- Your name and the email you use with SkyloFin
- Whether it is about the app or the website
- What happened, with dates and screenshots if you have them
- What you would like us to do
Never send passwords, OTPs, card numbers or full bank account numbers. SkyloFin will never ask for them.
3. Our response times
- Acknowledged within 48 hours, with a reference for your complaint.
- Resolved within 30 days of receiving it, with a written answer.
4. Complaints about a bank, card or loan
A credit card, loan or account you applied for through SkyloFin is offered by its bank or lender, which decides on it under its own grievance process. Tell us too, and we will help you reach the right team.
5. Your personal data
You have rights under India's Digital Personal Data Protection Act, 2023, described in our privacy policy. To delete your SkyloFin account and data, see account deletion.
